hello there


Thursday, March 09, 2006

DirecTV will break your heart

You advertise DirecTV with Tivo here:

http://www.directv.com/DTVAPP/imagine/TIVO.jsp

and yet the unit you've sold me is not tivo. I want the features that TIVO has not the DirecTV features. I am now STUCK with two units that are worthless to me.

I spoke to a representative who glibly said "well, you can sell those units; you own them".

I don't want to own them because they are not what I bought. I was under the impression that I was getting TIVO. Not some other type of DVR. You mislead me into believing I had ordered TIVo.

Go to directv.com and type in TIVO in the search box. You are taken to a page with a link which says, quite clearly: 100% DIRECTV® DVR WITH TiVo®
and:
77% DIRECTV® DVR with TiVo® — Low Monthly Fee

below that:

77% DIRECTV HD DVR
...TiVo and the TiVo logo are registered trademarks of TiVo Inc. and are used with permission. DIRECTV hardware, programming and DVR service available separately. To access DIRECTV HD programming, a Triple LNB Multi-Satellite Dish...

76% DIRECTV HD DVR
...TiVo and the TiVo logo are registered trademarks of TiVo Inc. and are used with permission. DIRECTV hardware, programming and DVR service available separately. To access DIRECTV HD programming, a Triple LNB Multi-Satellite Dish...

76% Questions About DIRECTV DVR

76% DIRECTV® DVR with TiVo® — Find & Record Easily

76% DIRECTV® DVR with TiVo® — Never Miss Your Shows

76% DIRECTV® DVR with TiVo® — Better Than Your VCR

75% Why Get DIRECTV® DVR with TiVo®


All of this must lead one to believe that yoru DirecTV units are Tivo units and have all the nifty features which Tivo has...

and yet... you don't. you can't create wishlists.

It is not Tivo. Yet you advertise TIVO.

I want you to take my two units back. I'm already over a barrel, again, and have now ordered TIVO. Real tivo. Not your "tivo" with the quotes. But a Tivo which has the Tivo interface and the ability to create wish lists.

You have decieved me.

Do the right thing. Please. Do the right thing and take my units back.

I have, in addition to the DirecTV "Tivo" which is basically a hard disk with some sort of recording capabilities, another DirecTV box which I do not have any use for since you can't let a guy buy TIVO when he's ordering your service.

How about you do the right thing. Give me a call. xxx xxx xxxx. I will be available after 10:30 am PST.

We'll get to the bottom of this. You'll do the right thing and your day will be that much better.

Rock on, rock soldier!

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